We are always happy to help answer any questions you may have!
Below are some of our most frequently asked questions. If your question is not answered below, please contact us and we’ll assist you.
How much does it cost to bring my pet to Family Pet Health?
What is Fear Free?
We know that visiting the veterinarian can be a stressful experience for your pet AND you. As a Fear Free Certified Clinic, our goal is to reduce and even eliminate the fear, anxiety & stress your pet may experience coming to the doctor. We do everything we can to help pets love us as much as we love them and every aspect of our practice is designed around Fear Free principles.
All of our team members have completed special training to become Fear-Free Certified Professionals and are continuously making efforts to improve their skills in recognizing and addressing fear, anxiety, and stress in our patients. Their training helps us to provide services that are both physically and emotionally beneficial to our patients and their pet parents.
When visiting our clinic, you might notice that we don’t have a waiting area and that you and your pet instead go straight into an exam room. We schedule our appointments to provide time for your pet to have a relaxed experience and for you to have a conversation with our staff. We designed our clinic to reduce scary sounds and interactions and utilize calming pheromones to further reduce the fear, anxiety, and stress your pet may feel. We also provide lots of fun treats during the visit so that your pet associates the clinic with positive rewards.
We obviously love talking about Fear Free and would love to talk to you more and answer any other questions you may have. Feel free to call us anytime at 615-907-8387.
Do you offer payment plans?
My pet loves Yousef. Can I request he always be the assistant on our visit?
We think ALL of our staff is amazing and we all love meeting your pet. However, if one employee has a special bond with a pet, we note that in the file and always strive to continue that relationship. We can also work to accommodate your requests to see a particular employee.
What is the difference between a “Happy Visit” and a “Victory Visit”?
“Happy Visits” are where your pet can come to our clinic for a few minutes, receive some treats when meeting our staff, and then leave. There is no exam or vaccination. We may not even touch your pet. It is just an opportunity for your pet to visit us on her own rules and acclimate to our clinic for as little as 30 seconds or as long as 10 minutes. Whatever your pet is comfortable with, we will take that approach. There is no cost for “Happy Visits”.
“Victory Visits” are designed to prepare your pet for future visits. The visit will be with one of our staff members and will focus on behavioral health. Our staff works on preparing your pet for the exam process by conducting a lot of the movements of a regular exam without the scary procedure itself. We will introduce instruments like the scale, nail clippers, and the otoscope to your pet for his review. We might go through the motions of touching the teeth, ears, or paws and rewarding with cool treats. All of these steps are to simply acclimate your pet to the procedures and processes at our clinic in a low-stress environment. There is a $25 charge for a “Victory Visit”.