Client Rights
As a client of Family Pet Health, you have the right:
1. Core Values
To ExPECT a veterinary visit that incorporates our core values of Experience, Positivity, Education, Connection, and Trust.
2. Respect
To be treated with consideration, respect, and compassion by all team members of Family Pet Health.
3. Credentialed Team
To receive care for your pet from appropriately licensed and credentialed team members, including veterinarians, technicians, assistants, and students in a Fear Free™ environment.
4. Informed Participation
5. Education
6. Care Plans
To be informed of the costs of services we provide in advance of them being performed and to approve and/or decline services at your discretion.
7. Accommodations
To be provided with reasonable accommodations to afford access if you have any disabilities or limited English language proficiencies.
8. Timely
To receive fair, timely, and objective review of any concern or complaint you have regarding your experiences with Family Pet Health.
Client Responsibilities
As a client of Family Pet Health, you are responsible for:
1. Healthy Habits
2. Respect
3. Communication
4. Operational Procedures
5. Understanding
Reading and understanding any consent forms and care plans that you sign and to ask the FPH team for clarification when you do not understand medical terms or instructions about your pet’s plan of care.